2018 BC Tourism Industry Awards Winners

The BC Tourism Industry Awards recognize excellence in the province’s tourism industry. Recipients provide outstanding service, exemplify best business practices, innovative marketing and deliver tourism experiences that contribute to the success of BC’s tourism industry - which currently generates $14.6 billion in revenue for the province’s economy.

Congratulations to all the amazing nominees for this year’s BC Tourism Industry Awards!

Here are the winners and finalists in each category. 

Employees First Award, sponsored by go2HR

This award recognizes a British Columbia tourism industry employer who has upheld high standards of excellence in human resources and people management practices.


  • Ocean River Adventures
  • Accent Inns
  • Island Lake Lodge 
And the winner... Island Lake Lodge!   

Customer Service Award, sponsored by Go RVing Canada

This award recognizes frontline employees whose exceptional customer service contributed to outstanding travel experiences for visitors.

  • Tourism Kelowna Volunteer Team
  • Lalli Randhawa, Comfort Inn & Suites, Merritt
  • Bram Bolwijn, Mission Hill Family Estate Winery  
And the winner… Bram Bolwijn, Mission Hill Family Estate Winery! 

Innovation Award, sponsored by BDC

This award recognizes an individual, organization or consortium that has devised and implemented an outstanding marketing campaign or initiative that is directed at increasing the number of visitors to or within British Columbia.

  • Tourism Vancouver
  • Island Lake Lodge
  • Fairmont Hotels for their World Class Wild Campaign

And the winner… Fairmont Hotels for their World Class Wild Campaign!

Remarkable Experience Award, sponsored by Destination Think!  

This award recognizes a British Columbia tourism business or organization that has developed, delivered, promoted and sold a new or improved tourism product or experience that reflects the essence of British Columbia and contributes to a remarkable visitor experience. Festivals/events, adventure/outdoor, food and beverage, cultural/ heritage, urban/rural and accommodation experiences may all be considered within this category.

  • Okanagan Villa Estate Winery
  • The Paisley Notebook
  • Spirit of the West Adventures
And the winner… Spirit of the West Adventures!   

Destination Marketing Organisation (DMO) Professional Excellence Award, sponsored by TIAC & Andrew Peller Limited

Recognizes community DMOs for outstanding performance, accountability and commitment to the tourism industry in British Columbia.

  • Tourism Kamloops
  • Tourism Chilliwack

And the winner… Tourism Chilliwack!