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  • Adapting Customer Service & Guest Communication in a Pandemic Impacted Business Environment

Adapting Customer Service & Guest Communication in a Pandemic Impacted Business Environment

This is the eleventh session in the Road to Recovery Webinar Series. In this session, we partner with go2HR – BC’s tourism human resource association – to look at tips, real life scenarios and best practices on effective guest communication, how to handle non-compliant customers and challenging situations.

About This Video Reading time: ~45 mins Learning Type: Video
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Five steps to Manage your Online Presence during Recovery

Five things to do right now to ensure your online presence is up to date as tourism reopens in British Columbia.
Tool ~2 mins
Learn More

Managing Expectations and Reputation through Effective Communication

View the fourth webinar in the COVID-19 Road to Recovery Webinar Series. In this session, we explore how the needs and expectations of travellers have changed following COVID-19, and look at best practices in communications.
Video ~52 mins
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Get Your Local Business on Google Search and Maps

Explore Google My Business and connect with customers through Google Search and Maps.
Webinar 1 hr
Learn More

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