Adapting Customer Service & Guest Communication in a Pandemic Impacted Business Environment
This is the eleventh session in the Road to Recovery Webinar Series. In this session, we partner with go2HR – BC’s tourism human resource association – to look at tips, real life scenarios and best practices on effective guest communication, how to handle non-compliant customers and challenging situations.
About This Video
Reading time: ~45 mins
Learning Type: Video
Share
CONTINUE LEARNING
View All ResourcesFive steps to Manage your Online Presence during Recovery
Five things to do right now to ensure your online presence is up to date as tourism reopens in British Columbia.
Tool
~2 mins
Managing Expectations and Reputation through Effective Communication
View the fourth webinar in the COVID-19 Road to Recovery Webinar Series. In this session, we explore how the needs and expectations of travellers have changed following COVID-19, and look at best practices in communications.
Video
~52 mins
