12th Floor - 510 Burrard Street
Vancouver, BC,V6C 3A8

Tel: 604 660 2861
Fax: 604 660 3383

ContactTourism@DestinationBC.ca

700 – 1483 Douglas Street
Victoria, BC ,V8W 3K4

Tel: 604 660 2861
Fax: 604 660 3383

ContactTourism@DestinationBC.ca

Tourism Customer Service

For Tourism Business Customer Service, please contact:
Telephone: 1-800-822-7899
Mon-Fri 8:30am-4:30pm (PST)
For Marketing inquiries, please contact:
For Media inquiries, please contact:
For a detailed Destination BC Staff Directory:
http://dir.gov.bc.ca/gtds.cgi?Index=ByUnitHier&OrgCode=DBC

Consumer Complaints
Destination British Columbia is the provincial destination marketing organization which supports and promotes BC tourism activities and experiences. We do not offer recourse to consumers with respect to complaints against businesses. If you would like to file a complaint against a tourism business, there are several options available to you. The first is to contact the business directly to discuss your concerns. If you are not able to resolve the dispute with the business directly, you may try contacting Consumer Protection BC. Though they do not investigate quality of service issues, they may be able to assist in instances where services were not received. To learn more, visit their website here. Lastly, you can share your experience with other consumers via a review of the business on the popular peer-to-peer review site, TripAdvisor. For guidelines on how to post a review on TripAdvisor, click here
 

General Inquiries

 
 
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