Visitor Services

The success of any tourism destination rests heavily on the quality of the visitor experience. Today’s visitor services are about ensuring information is available when and where visitors need it.

There are 129 community-owned Visitor Centres throughout British Columbia that make up the Visitor Services Network Program. In a typical year, the community Visitor Centres serve approximately 2.9 million visitors at their physical location and around their community. In 2020, despite the impacts of COVID-19 on tourism and visitor centre operations, the professional visitor services teams in communities across BC still served almost 1 million visitors in person, through email, over social media, and on the phone.

Customer service expectations are rapidly rising, and we need to keep pace with the convenience, speed, and channel availability expected by our visitors, and deliver it in an exemplary way.

Destination BC works with the entire tourism industry to expand the delivery of services. This includes creating more contemporary and innovative ways to connect with travellers online, and out and about in communities, providing the same level of exceptional service that people experience in visitor centres. Destination BC is also committed to featuring compelling tourism product information on HelloBC.com through the Listings Program to inspire visitors and help them find businesses that support their travelling dreams.

In addition, Visitor Services manages Product Presentations from BC tourism businesses, Destination Marketing/Management Organizations (DMOs) and Experience Sector associations. Please note – Product Presentations are delivered on Zoom.

To learn more about the HelloBC Listings Program, visit the Tourism Business Portal or email HelloBCListings@destinationbc.ca.

To learn more about the Visitor Services Network, email CommunityVisitorCentres@DestinationBC.ca.

To find a Visitor Centre in or near your BC community visit HelloBC.com.

BC Visitor Services Network Statistics Program

As members of the Visitor Services Network Program, Visitor Centres record visitation statistics using Destination BC’s statistics website. To view “Year over Year” reports visit Destination BC’s Visitor Services Statistics Program Portal. As context is important when reviewing statistics, please contact CommunityVisitorCentres@DestinationBC.ca with any questions regarding statistics.