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Consumer Complaints

Destination BC is the provincial destination marketing organization for British Columbia, supporting the promotion and development of BC tourism activities and experiences. We do not offer recourse to consumers with respect to complaints about service delivery by BC tourism businesses or operators. If you wish to file a complaint against a tourism business, there are several options available to you.

We recommend that you contact the business directly to discuss your concerns. If you are not able to resolve the dispute with the business directly, you may try contacting Consumer Protection BC. Though they do not investigate quality of service issues, they may be able to assist in instances where services were not received. Lastly, you can share your experience with other consumers via a review of the business on the popular peer-to-peer review site, TripAdvisor.