Emergency Resources for BC’s Tourism Industry

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Crisis & Emergency Planning

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Plan, prepare, and respond to unexpected emergencies before and as they arise.

Together, these materials will help you complete your organization’s Crisis Communications Plan, so you and your team are ready for quick and timely action in the event of a crisis.

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Table of Contents

Use this document as an overview by category of all the materials covered in Destination BC’s Crisis Communications Resource Library.
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Assess Your Organization’s Crisis Readiness

Review your current approach, identify vulnerabilities, and build on existing capabilities to strengthen your crisis readiness.
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Understand the Foundations of a Crisis

Identify foundational components of potential crises before they happen, clarify your organization's role in each type of crisis and plan next steps.
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Build Your Crisis Team

Assemble your crisis response team, and assign clear roles, responsibilities and actions.
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Know Your Audiences

Understand who will be impacted and what they need, to inform effective communication during a crisis.
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Prepare your Communication Channels

Organize and tailor your communication channels to meet the diverse needs of different audiences during a crisis.
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Test Your Knowledge: Preparing for a Crisis

Reinforce your understanding of key steps and considerations for effective crisis preparedness.
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Share the Facts

Share clear and accurate information during a crisis.
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Assess Your Crisis Response

Review your response efforts to identify what worked and where improvements can be made for the future.
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Test Your Knowledge: During & After a Crisis

Reinforce your understanding of crisis communication practices during and after a crisis.
Quiz ~3 mins
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