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Emergency Preparedness

Yoho National Park | Paul Zizka

Yoho National Park | Paul Zizka

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Emergency Resources for BC’s Tourism Industry

Emergencies can impact travel, visitors, and businesses at any time, and potentially influence those who may be planning a trip to our province.

Stay Safe, Stay Informed

During times of stress and uncertainty, it is important to share information from official sources only. There are a variety of resources available to help you prepare for emergencies, gather up-to-date information, and help visitors plan their travel.

destination bc resources

  • Emergency Messaging Guidance (updated November 2022): this document outlines official emergency information resources for British Columbia, as well as suggested messaging, visuals, and actions for BC’s tourism industry during emergencies. It can help tourism businesses navigate questions, mitigate visitor concerns, and proactively manage perceptions during emergencies.
  • Know Before You Go: this page on HelloBC.com is regularly updated and serves as a one-stop shop for visitors looking to access key information resources such as those noted below.
  • Tourism Emergency Management Framework (led by the Tourism Emergency Management Committee): this framework provides provides a unified structure to support tourism partners and visitors on matters related to the four pillars of emergency management, specifically mitigation, preparedness, response, and recovery. It also supports the Province of British Columbia’s comprehensive emergency management plans by strengthening integration and consideration of visitors and the visitor economy before, during and after an emergency event.
    • The Tourism Emergency Management Committee has a series of emergency and preparedness communications tools, such as communications modules and responsible travel infographics, available for the tourism industry to access and download here.

PreparedBC: Tourism Resources

Step-by-step guides to prepare tourism businesses and their staff for emergencies, with templates and tools to help operators easily plan a fast and effective response.

  • Guide for Tourism Operators
  • Emergency Plan for Tourism Operators
  • Website: www2.gov.bc.ca/gov/content/safety/emergency-preparedness-response-recovery/preparedbc

BC Economic development association

  • Economic Disaster Recovery & Resiliency Program
  • BC Wildfire Business Impact Survey
  • BC Wildfire Live Resources Document
  • BC Wildfire Social Posts for Partners
  • 10 Steps to Prepare your Business for Evacuation
  • Local Economic Recovery & Restart Toolkit

insurance bureau of canada

  • The Bureau can provide answers for individuals and businesses with insurance questions and concerns by calling 1 844 2-ASK-IBC (1 844 227-5422) Monday to Friday from 7AM to 4PM PST.

Emergency Info BC

  • Information about emergencies in BC, including evacuation orders and alerts.
  • Twitter: @EmergencyInfoBC  #BCFlood #BCWildFire
  • Website: www.emergencyinfobc.gov.bc.ca/

Drive BC

  • Information about road closures, major events, and transportation delays.
  • Twitter: @DriveBC
  • Website: www.drivebc.com/

tranbc

  • Information on transportation safety and mobility.
  • Twitter: @TranBC
  • Website: www.tranbc.ca/

River Forecast Centre

  • Analyses snow pack, assesses seasonal water supply and flood risk, and predicts flows in BC’s rivers and streams. It produces a range of bulletins, maps, and warnings to inform emergency managers and the public about current and upcoming streamflow conditions.
  • During periods of high flood risk, the River Forecast Centre provides information on Current Streamflow Conditions and Flood Forecast Modeling, and Flood Advisories and Warnings.
  • Current Snow Survey and Water Supply Bulletin
  • Website: www2.gov.bc.ca/gov/content/environment/air-land-water/water/drought-flooding-dikes-dams/river-forecast-centre

Environment Canada Weather Alerts

  • Resource for the latest weather information, statements, and air quality advisories.
  • Twitter: @environmentca
  • Website: weather.gc.ca/warnings/index_e.html?prov=bc

CAPITAL REGION TSUNAMI INFORMATION PORTAL

  • Interactive explorer providing resources and tools to identify and locate hazard specific and safety information/data related to tsunami events.
  • Website: https://capital-region-tsunami-information-portal-bcgov03.hub.arcgis.com/

avalanche canada

  • Information and tutorials about avalanche terrain, conditions and danger scales, as well as trip planning tools for safety.
  • Twitter: @avalancheca
  • Website: avalanche.ca/cac

Great british columbia shakeout

  • Earthquake and emergency preparedness tools.
  • Twitter: @ShakeOutBC
  • Website: www.shakeoutbc.ca/

BC Wildfire Service

  • Interactive map of all active wildfires across the province.
  • Twitter: @BCGovFireInfo
  • Facebook: www.facebook.com/BCForestFireInfo/
  • Campfire bans, restrictions and forest use
  • Report wildfires to *5555 on a cell or 1 800 663-5555 toll-free.
  • Website: www2.gov.bc.ca/gov/content/safety/wildfire-status

Air Quality

  • Smoke conditions across the province can change hourly. Check the Air Quality Health Index for real-time updates from across BC.

Emergency SUPPORT Services

  • Information regarding emergency reception centres and assistance.
  • Support for the displaced, and group lodging
  • Website: www2.gov.bc.ca/gov/content/safety/emergency-preparedness-response-recovery/volunteers/emergency-support-services

Red Cross

  • BC community news, training and certification, support resources.
  • Evacuees can register with the Red Cross by calling 1-800-863-6582
  • Twitter: @RedCrossBCY
  • Website: www.redcross.ca/in-your-community/british-columbia-and-yukon

AdventureSmart

  • National prevention program focused on reaching Canadians, and visitors to Canada, who participate in outdoor recreational activities.
  • Twitter: @BCAdvSmart
  • Instagram: @bcadvsmart 
  • Website: www.adventuresmart.ca/index.php

Parks and Recreation Sites (Warnings and Closures)

  • BC Parks: Information regarding Provincial campgrounds and park closures, including parks affected by BC wildfires and parks affected by freshet/flooding
  • Recreation Sites and Trails: Alerts, closures, and warnings regarding BC’s rustic campsites and recreational trails.

What Tourism Business Owners Can Do:

  • Share these resources with your staff and follow key social media accounts for the latest news.
  • Help your guests:
    • If your business is located in an impacted area, provide your current customers and future reservations with regular updates, by directing them to official information sources.
    • If your business is not impacted directly, help your current guests plan the rest of their trip to areas that are safe and open for business (your local visitor centre has a wealth of information on places to stay and things to do).
    • If your business is not impacted directly, be proactive with future reservations—let your customers know it’s business as usual and you are looking forward to hosting them. British Columbia is a very large province and sometimes our out-of-province guests can get confused by geographically misleading information.
  • Have a plan—use the PreparedBC: Tourism Resources to prepare for emergencies and to identify potential hazards.

Nelson | Kari Medig

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