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The Foundations of Experience Development

More and more, people are seeking authentic experiences when they travel - but what exactly does that mean, and how can your business create one? Learn more.

Article ~5 mins

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4 Principles for Creating an Authentic, Immersive Visitor Experience

Travellers increasingly seek authentic connections with the places they visit. Explore four key principles that will help your tourism business create and deliver authentic, immersive experiences.

Article ~5 mins

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Consider Your Stories

Use this worksheet to help you identify and develop the stories that could provide the foundation for your immersive tourism experiences.

Tool ~ 20 mins

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Birthplace of Adventure “Spark” Program

This Mentorships & Grants program aims to inspire entrepreneurs, small businesses and non-profit organizations in the southeast corner of BC to come forward with creative ideas that will generate new tourism opportunities and experiences in the area.

Program

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Welcoming the American and Canadian Visitor This Season

Practical tools and timely insights to help you deliver informed, inclusive, and memorable guest experiences this summer.

Video, Webinar ~52 mins

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Sustainable Tourism with Eagle Wing Tours

Learn about how sustainable tourism is an integral and meaningful component to Eagle Wing Tours, a local whale watching company based out of Victoria, BC.

Case Study, Video ~3 mins

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Talent Can be Taught: Why Customer Service Training Counts

Good service leads to customer loyalty which leads to business success: it’s a direct link anywhere & especially true in tourism.

Article ~4 mins

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SuperHost® Service For All

Enhance customer experiences and boost your revenue. SuperHost Customer Service Training teaches front-line employees top industry workplace skills.

Webinar ~6 hrs intermediate

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SuperHost® Foundations of Service Quality

Enhance customer experiences and boost your revenue. SuperHost Customer Service Training teaches front-line employees top industry workplace skills.

Workshop ~6 hrs beginner

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