Creating an accessible website allows visitors with disabilities un-impeded access to your content. This helps them do things like read your blog, watch/listen to videos, and book a room or experience with you, with ease.
Studies show that 71% of customers with a disability will leave a website that is too difficult to navigate.
The Web Content Accessibility Guidelines (WCAG), published by the Web Accessibility Initiative of the World Wide Web Consortium, provides a common definition and set of technical guidelines to help businesses make web content more accessible to people with disabilities.
The WCAG is divided into 3 levels of conformance, and is assessed by self-evaluation:
Most small businesses that focus on accessibility opt for an AA level of compliance.
The full set of WCAG can be a lot to grasp and understand at first, but these quick wins can help people get a quick start. They address the most important considerations for web accessibility:
Accessible names are used by assistive technology to identify the purpose of interactive elements and other objects on a web page. The title of a web page is the first thing read aloud by a screen reader when it starts reading the page; Providing unique, concise page titles helps users with disabilities quickly understand a web page’s content and purpose. It will also be used by search engines, and is used to label the browser’s tab. Be sure your title is descriptive enough to provide context as to what the user is going to view. Review sites for pages with the same (or very similar) names.
Keep words, sentences, and paragraphs short. Remove redundant information and opt for short, widely understood words over more obscure ones. In general, aim to write at a level that would be comfortable for someone in grade 7-9 to read and understand.
Content that is organized in a logical way renders in a meaningful way for screen readers.
Images (like photos, maps, charts, and icons) are effective ways to communicate information. Non-visual users rely on alternative text descriptions (alt text) to perceive information in images. They are not visible on the page but can be read by assistive technologies, such as screen readers. Alt text should be:
Context is important – decorative images may not need a description.
Transcripts, captions (subtitles), and descriptions provide a text version of the speech and non-speech audio information for those who are Deaf or hard-of-hearing, and ensure media is accessible to all visitors. Ensure all video and audio files on your website have associated captions and transcripts. Learn more.
Navigating a navigation menu can be very frustrating for users who rely on only their keyboard or other assistive technology such as a mouth wand. Providing a “skip to main content” link as the first tab-able item on a page or in a menu allows users to jump right into the main content of the page.
It’s important to rely on more than just one colour to communicate information, and to ensure that the colour contrast between the foreground and background is high enough that the page content is clearly distinguishable from the surrounding page. For AA compliance, that means:
Use this tool to test your website’s colour contrast ratio.
It is a best practice is to keep hyperlink and button styles consistent throughout your site, to gain faster recognition and acceptance. Above all, use descriptive text to provide context to what is being clicked.
Any media that auto-plays should have controls that allow the user to pause or stop playback, especially if the video exceeds 5 seconds. Rather than automatically playing video, provide users with options and give relevant warnings for flashing lights, loud sounds, and other possible triggers.
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