Programs

SuperHost® Customer Service Training

SuperHost by go2HR is a suite of quality, affordable customer service training courses for front-line employees. Delivered online and in classroom, SuperHost offers relevant, up-to-date content and best practices that meet the current needs and expectations of employers and visitors. First launched in 1985, SuperHost is recognized as the standard for customer service excellence in BC.
 
Why Become SuperHost Certified?
 
Customer service skills are highly valued by employers, and continue to be among the top skills required in most workplaces. Becoming SuperHost certified:

  • Leads to greater customer satisfaction;
  • Helps solve customer problems in a professional manner;
  • Boosts confidence and knowledge;
  • Contributes to a happier, more productive workplace; and
  • Increases revenue and business bottom line!

For more information, visit SuperHost.ca
 
SuperHost had been operated and managed by the BC Government, through Destination British Columbia, for 30 years. It was rebranded to WorldHost Training Service in 2009 in preparation for the 2010 Winter Games. Early in 2017, WorldHost was transferred to go2HR to evolve the training program to serve the rapidly changing needs of industry. go2HR officially launched a suite of new and improved classroom and online courses in 2018 with the revitalized, refreshed SuperHost brand.
 
go2HR is BC’s tourism human resource association, responsible for coordinating the BC Tourism Labour Market Strategy. go2HR provides tourism employers with resources in the area of recruitment and retention, as well as training and certification programs to develop relevant skills for prospective and current tourism and hospitality employees.