Emergency Resources for BC’s Tourism Industry

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    • Provincial Government of BC
    • Board Of Directors
    • Executive Leadership
    • Tourism Marketing Committee
    • Accessibility and Inclusion Committee
    • Regional, Community & Industry
      Partners
      • Industry Partners
      • Community Partners
    • Vancouver, Coast & Mountains Tourism Region
      • Industry Support Areas
      • Meet the Team
      • Events
      • Regional Maps
      • Stay Connected
    • Corporate Documents
    • The Value of Tourism
  • What We Do
    • Overview
    • BC’s Destination Brands
      • How to Participate
      • Rainforest to Rockies
      • The Great Wilderness
      • The Infinite Coast
      • Valleys & Vineyards
      • Birthplace of Adventure
      • Nature’s Heartland
    • Marketing
      • Consumer Marketing
      • Content Marketing
      • Social Media Marketing
      • Travel Trade
      • Travel Media
      • Our Markets
    • FIFA World Cup 26™
      • Welcoming the World to Vancouver: The Line-Up
      • Same Day Game Day
      • Beautiful Seats
      • Home Pitch
      • FIFA World Cup 2026™ Media Resources
    • Destination Management
      • Destination Development
      • Planning Area Look Up Tool
      • Emergency Preparedness
      • Learning Centre
      • Visitor Services
      • BC Tourism Climate Resiliency Initiative
      • Tourism Investment in BC
    • Indigenous Tourism
      • Respectful Growth of Indigenous Tourism
      • Our Commitments
      • Truth and Reconciliation
    • Funding Sources
      • Co-op Marketing
      • Municipal & Regional District Tax Program (MRDT)
      • External Funding Sources
  • Strategic Approach
    • Overview
    • Corporate Strategy
      • Destination BC’s Corporate Strategy, 2026 to 2028
      • Three Pathways to Growth
      • Growth Opportunities by Iconic Brand
    • Marketing Strategy
    • Invest in Iconics Strategy
    • Diversity, Equity, Inclusion, and Accessibility
    • Truth and Reconciliation
  • Learning Centre
    • Overview
    • BC Tourism Basics
    • Digital & Social Media Marketing
    • Tourism & Business Planning
    • Experience Development
    • Travel Trade & Travel Media
    • Crisis & Emergency Planning
    • Accessible Tourism
    • BC's Destination Brand Resources
    • Additional Learning Resources
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    • Overview
    • Industry Performance
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    • Activity Research
    • Resident Research
    • Research Tools & Methods
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  • Crisis & Emergency Planning
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  • Build Your Crisis Team

Build Your Crisis Team

Identifying your crisis communications team in advance ensures roles are filled and everyone understands their responsibilities, which supports streamlined coordination and response during a crisis.

This section includes guidance and tools to help you assign responsibilities, ensure coverage across key functions, and strengthen coordination during a crisis.

About This Series Format: Series

In this series

Crisis Communications Team Identification Worksheet

Identify your crisis communications team in advance to ensure roles are filled and responsibilities are fully understood.
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Key Roles RACI Worksheet

Complete a RACI matrix worksheet to identify roles, responsibilities and any potential resource gaps, before a crisis hits.
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Crisis Communications Discussions with Leadership 

Present your crisis communication preparedness work to leadership to gain their support and investment in the process.
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More in the Crisis Communications Resource Library

Together, these materials will help you complete your organization’s Crisis Communications Plan, so you and your team are ready for quick and timely action in the event of a crisis.

Know Your Audiences

Understand who will be impacted and what they need, to inform effective communication during a crisis.
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Prepare your Communication Channels

Organize and tailor your communication channels to meet the diverse needs of different audiences during a crisis.
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Share the Facts

Share clear and accurate information during a crisis.
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Assess Your Crisis Response

Review your response efforts to identify what worked and where improvements can be made for the future.
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