SuperHost® Foundations of Service Quality

® Foundations of Service Quality is a comprehensive, practical introduction to the principles of providing a quality service experience. This course is ideal for people who are either entering the workforce for the first time or after a significant break, or are fairly new at working in a front-line, customer-facing role.

The course will cover:

• Basic customer service, communication and teamwork skills – some of the key 21st century skills
• Relationships between service quality, customer experience, and business objectives
• The importance of front-line employees in service sector businesses
• Expectations from the point of view of customers, employers, and employees
• Communication etiquette and best practices
• Service recovery techniques
• Metrics used to assess customer experience and service quality

The Foundations of Service Quality is available in classroom and online. Visit the SuperHost website for more information.

SuperHost® is a suite of quality, affordable customer service training courses for front-line employees. Delivered online and in classroom, SuperHost offers relevant, up-to-date content and best practices that meet the current needs and expectations of employers and visitors. First launched in 1985, SuperHost is recognized as the standard for customer service excellence in BC.